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What can I do if I forgot my password?

If you have forgotten your password, you can reset it by following the steps below:

1. Go to the log in page of the OKTO app
2. Click the hyperlink ‘forgot password’
3. Insert the email account you used during your registration
4. Tap the ‘Send’ button and reset the password via OTP.

The process is quick and simple! Bear in mind that to reset the password of your mobile wallet, you’ll need access to the email associated with your account.

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