PERSONAL
- OKTO.WALLET A free mobile app. Your own wallet.
- OKTO Prepaid VISA Stay in control every step of the way with your OKTO Prepaid VISA.
Contact Us

CONTACT US

DOWNLOAD THE APP

EN

RO
GR
IT
DE
CY

PERSONAL
Contact Us

CONTACT US

Wherever you are, our global sales team is ready to discuss your unique payments needs.

First name*
Last name*
Email*
Comments*
Terms*
- By submitting this form, you agree to our Privacy Policy.
CAPTCHA

JOIN US

CONTACT US

For general support

support@oktopayments.com

Make a complaint

compliance@oktopayments.com

USEFUL LINKS

Contact Us
Site Terms of Use
Cookies Policy
Legal Documents

STORE LOCATOR

E-money services are provided by Sureswipe E.M.I. PLC. Sureswipe E.M.I. PLC is a company registered in Cyprus and authorized by the Central Bank of Cyprus as an Electronic Money Institution under the Electronic Money Law of 2012 for the issuance of electronic money, with license number 115.1.3.26. OKTOPAY LIMITED is a registered E-Money Distributor of Sureswipe E.M.I. PLC for all EEA countries except for Germany and OKTOPAY Deutschland GmbH is a registered E-Money Distributor of Sureswipe E.M.I. PLC in the territory of Germany. OKTO is a trademark of OKTO Group of Companies lawfully licensed to Sureswipe EMI PLC. All rights reserved (c) OKTOPAY 2024. The Oktopay Mastercard is issued by Paynovate SA pursuant to license by Mastercard. Mastercard is a registered trademark and the circles design is a trademark of Mastercard international incorporated. The Oktopay Visa card is issued by Paynovate SA under license from Visa International Incorporated. Paynovate SA is an e-money issuer regulated by the National Bank of Belgium. Paynovate SA is registered with the Banque-Carrefour des Entreprises under number BE0506 763 929. Paynovate SA is a principal member of Visa and Mastercard.
e- Wallet: How is your money protected?
When money is received from you for the services, EMI will issue the equivalent value of e-money and place it in your e-wallet. The equivalent money received from you are deposited into a pooled safeguarding client account with a bank in the European Union, separated from the EMIs own money. This means that, in case of insolvency, your e-money will not be used against payment of the company’s liabilities. Your money is safe and protected in accordance with the Electronic Money Regulations which are designed to ensure the safety of funds held in electronic money accounts. Unlike banks, there is no lending out customer money and your account has no interest bearing. Instead of protecting your money in a deposit guarantee scheme which does not apply to our services, your money is safeguarded by the E.M.I.

Download the app

Login to your account

SELECT YOUR CURRENCY

€ EUR £ GBP RON

We are using cookies to give you the best experience on our website.

You can find out more about which cookies we are using or switch them off in .

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Necessary Cookies

Necessary Cookies should be enabled at all times so that we can save your preferences for cookie settings.

Enable or Disable Cookies

Statistics

Google Analytics

Enable or Disable Cookies

Marketing

Google Ads, Facebook, LinkedIn

Enable or Disable Cookies