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I have forgotten the PIN for my OKTO Prepaid Mastercard®. What can I do?

If you’ve forgotten the PIN for your OKTO Prepaid Mastercard® you can retrieve your PIN by following the steps below:

1. Log in to your OKTO account.
2. Tap on the ‘Cards & Bank Accounts’ icon in the footer bar
3. Select ‘OKTO Card’
4. Tap on the ‘Prepaid physical card’
5. Go to ‘PIN & Security’ and then ‘PIN’
6. You will be asked to verify ownership by entering the password of your OKTO app.

Please keep your card information and PIN safe and do not share them with anyone for your own protection

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