According to desired KYC Level, you should submit the equivalent documentation.
1. Log in to your ArenaPay app
2. Go to Settings and tap the Raise & Limits section
3. Complete the verification process
| Verification Levels and Requirements | ||
|---|---|---|
| Level 1 Standard | Level 2 Premium | Level 3 Platinum |
| Completion of your ArenaPay account registration | ||
| OTP authentication of your registered mobile phone and email | ||
| Valid government issued ID/Passport | Proof of address documents | Proof of Wealth and Funds documents |
| Selfie to verify your ID | Questionnaire A | Questionnaire B |
Accepted types of documents:
Accepted Valid ID: National ID or Passport
Accepted proof of address documents:
• Utility bill (electricity, water, gas)
•Telecom bill for landline or Satellite TV
• Bank account statement
• Tax assessment
The documents should not be older than 3 months.
Accepted proof of Wealth and Funds documents:
Proof of Wealth and Funds documents to show that your income comes from a legitimate source. These could be Official Letter from the Employer, Recent Payslip, Loan from the bank, Evidence of Earnings, Bank statement and enquiry of the source of wealth and so on.
| Discover ArenaPay Features | ||
|---|---|---|
| Level 1 Standard | Level 2 Premium | Level 3 Platinum |
| Fund your ArenaPay account via debit card | Fund your ArenaPay account via debit card | Fund your ArenaPay account via debit card |
| Withdraw money from ArenaPay to your debit/credit card | Withdraw money from ArenaPay to your debit/credit card | |
| Spend money, using QR code at ArenaPay merchants | Spend money, using QR code at ArenaPay merchants | Spend money, using QR code at ArenaPay merchants |
| Receive funds instantly back to your ArenaPay account | Receive funds instantly back to your ArenaPay account | Receive funds instantly back to your ArenaPay account |
| Send and request money from your friends (ArenaPay users) | Send and request money from your friends (ArenaPay users) | Send and request money from your friends (ArenaPay users) |
| Monitor your transactions anywhere, anytime and real-time | Monitor your transactions anywhere, anytime and real-time | Monitor your transactions anywhere, anytime and real-time |
| Store Receipts | Store Receipts | Store Receipts |
| Increased Transactions Limits | Increased Transactions Limits | |
| Check out ArenaPay Limits | ||||||||
|---|---|---|---|---|---|---|---|---|
| Level 1 Standard | Level 2 Premium | Level 3 – Platinum | ||||||
| Transaction Limits | Wallet | Maximum Balance | 200,000.00 € | 200,000.00 € | 200,000.00 € | |||
| Add Funds | Card In* | Month | 250.00 € | Month | 2,500.00 € | Month | 50,000.00 € | |
| Withdraw | Card Out* | n/a | Day | 1,250.00 € | Day | 50,000.00 € | ||
| Month | 2,500.00 € | Month | 50,000.00 € | |||||
| Year | 15,000.00 € | Year | 200,000.00 € | |||||
| OKTO FLEX | Per Transaction | 150.00 € | Per Transaction | 150.00 € | Per Transaction | 150.00 € | ||
| Payments | P2M | Day | 500.00 € | Day | 1,250.00 € | Day | 50,000.00 € | |
| Month | 1,000.00 € | Month | 2,500.00 € | Month | 50,000.00 € | |||
| Year | 3,000.00 € | Year | 15,000.00 € | Year | 200,000.00 € | |||
| Betting | Bet Deposit | Day | 500.00 € | Day | 1,250.00 € | Day | 50,000.00 € | |
| Month | 1,000.00 € | Month | 2,500.00 € | Month | 50,000.00 € | |||
| Year | 3,000.00 € | Year | 15,000.00 € | Year | 200,000.00 € | |||
| Personal | P2P (Send, Receive, Split) | Day | 250.00 € | Day | 1,250.00 € | Day | 50,000.00 € | |
| Month | 250.00 € | Month | 2,500.00 € | Month | 50,000.00 € | |||
| Year | 3,000.00 € | Year | 15,000.00 € | Year | 200,000.00 € |
* Where applicable
E-money services are provided by Sureswipe E.M.I. PLC. Sureswipe E.M.I. PLC is a company registered in Cyprus and authorized by the Central Bank of Cyprus as an Electronic Money Institution under the Electronic Money Law of 2012 for the issuance of electronic money, with license number 115.1.3.26. OKTOPAY Ltd (Cyprus) / Netlink SA (Greece) and OKTOPAY Deutschland GMBH (Germany) are registered E-Money Distributors of Sureswipe E.M.I. PLC. OKTO is a trademark of OKTO Group of Companies lawfully licensed to Sureswipe EMI PLC. All rights reserved (c) OKTOPAY 2023.
