How to verify your ArenaPay Account?
The verification process usually takes a few minutes and helps us protect you against fraud and ensure that you can use all of the ArenaPay services and features in a safe and secure way. We’re required to ask all our customers to verify their accounts for compliance purposes, to provide and improve our services for them.
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Discover ArenaPay levels and limits
CONSUMER

According to desired KYC Level, you should submit the equivalent documentation.

1. Log in to your ArenaPay app
2. Go to Settings and tap the Raise & Limits section
3. Complete the verification process

Verification Levels and Requirements
Level 1 StandardLevel 2 PremiumLevel 3 Platinum
Completion of your ArenaPay account registration
OTP authentication of your registered mobile phone and email
Valid government issued ID/PassportProof of address documentsProof of Wealth and Funds documents
Selfie to verify your IDQuestionnaire AQuestionnaire B

Accepted types of documents:
Accepted Valid ID: National ID or Passport
Accepted proof of address documents:
• Utility bill (electricity, water, gas)
•Telecom bill for landline or Satellite TV
• Bank account statement
• Tax assessment
The documents should not be older than 3 months.
Accepted proof of Wealth and Funds documents:
Proof of Wealth and Funds documents to show that your income comes from a legitimate source. These could be Official Letter from the Employer, Recent Payslip, Loan from the bank, Evidence of Earnings, Bank statement and enquiry of the source of wealth and so on.

Discover ArenaPay Features
Level 1 StandardLevel 2 PremiumLevel 3 Platinum
Fund your ArenaPay account via debit card Fund your ArenaPay account via debit card Fund your ArenaPay account via debit card
Withdraw money from ArenaPay to your debit/credit card Withdraw money from ArenaPay to your debit/credit card
Spend money, using QR code at ArenaPay merchantsSpend money, using QR code at ArenaPay merchantsSpend money, using QR code at ArenaPay merchants
Receive funds instantly back to your ArenaPay accountReceive funds instantly back to your ArenaPay accountReceive funds instantly back to your ArenaPay account
Send and request money from your friends (ArenaPay users)Send and request money from your friends (ArenaPay users)Send and request money from your friends (ArenaPay users)
Monitor your transactions anywhere, anytime and real-timeMonitor your transactions anywhere, anytime and real-timeMonitor your transactions anywhere, anytime and real-time
Store ReceiptsStore ReceiptsStore Receipts
Increased Transactions LimitsIncreased Transactions Limits

 

Check out ArenaPay Limits
Level 1 StandardLevel 2 PremiumLevel 3 – Platinum
Transaction LimitsWalletMaximum Balance200,000.00 €200,000.00 €200,000.00 €
Add FundsCard In*Month250.00 €Month2,500.00 €Month50,000.00 €
WithdrawCard Out*n/aDay1,250.00 €Day50,000.00 €
Month2,500.00 €Month50,000.00 €
Year15,000.00 € Year200,000.00 €
OKTO FLEXPer Transaction150.00 €Per Transaction150.00 €Per Transaction150.00 €
PaymentsP2MDay500.00 €Day1,250.00 €Day50,000.00 €
Month1,000.00 €Month2,500.00 €Month50,000.00 €
Year3,000.00 €Year15,000.00 €Year200,000.00 €
BettingBet DepositDay500.00 €Day1,250.00 €Day50,000.00 €
Month1,000.00 €Month2,500.00 €Month50,000.00 €
Year3,000.00 €Year15,000.00 €Year200,000.00 €
PersonalP2P (Send, Receive, Split)Day250.00 €Day1,250.00 €Day50,000.00 €
Month250.00 €Month2,500.00 €Month50,000.00 €
Year3,000.00 €Year15,000.00 €Year200,000.00 €

* Where applicable

E-money services are provided by Sureswipe E.M.I. PLC. Sureswipe E.M.I. PLC is a company registered in Cyprus and authorized by the Central Bank of Cyprus as an Electronic Money Institution under the Electronic Money Law of 2012 for the issuance of electronic money, with license number 115.1.3.26. OKTOPAY Ltd (Cyprus) / Netlink SA (Greece) and OKTOPAY Deutschland GMBH (Germany) are registered E-Money Distributors of Sureswipe E.M.I. PLC. OKTO is a trademark of OKTO Group of Companies lawfully licensed to Sureswipe EMI PLC. All rights reserved (c) OKTOPAY 2023.

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